Account and Data Deletion Request

Users may request deletion of their ChatWave account and associated account data. This page explains how to submit a deletion request, what information should be included, and what data may be retained when required for legal, security, fraud prevention, or operational reasons.

How to request account deletion

To request deletion of your ChatWave account and associated account data, email us using the information below:

Email: easyskylines@easyskylines.com
Subject: ChatWave Account Deletion Request
Include: the email address, phone number, or account identifier linked to your ChatWave account.

If needed, we may ask for limited verification information to confirm that the request is being made by the account owner or an authorized representative.

App deletion path

Users can also find the account deletion request path inside the app:

Open the ChatWave app.
Go to Settings.
Tap Delete Account.
Use the displayed deletion request email or public deletion page information to submit your request.

What will be deleted

After we verify and process a valid deletion request, we will delete or de-identify account data from active systems where deletion is reasonably possible and not restricted by legal, security, or operational obligations.

Account profile information
Saved contact information associated with the account
Conversation records associated with the account, where deletion is permitted
Account settings and related account metadata
Virtual number records no longer required for legal, security, or operational purposes

What may be retained

Certain records may be retained for a limited period when retention is necessary for security, fraud prevention, payment or order reconciliation, legal compliance, dispute resolution, tax or accounting requirements, backup integrity, or enforcement of our agreements.

Retained records are kept only for as long as reasonably necessary for the applicable purpose and are handled according to our Privacy Policy.

Processing time

We aim to review and complete valid account deletion requests within 30 days, unless a longer period is required by law, security review, verification, dispute resolution, or operational necessity.

Important notes

Deleting your ChatWave account may permanently remove access to account data, saved contacts, number records, and messaging history.
Deletion of app data does not automatically cancel obligations, disputes, or records that must be retained under applicable law.
If your request cannot be completed in full, we will explain the reason where legally and operationally permitted.

Questions

If you have questions about account deletion or data handling, contact us at easyskylines@easyskylines.com.